IT Service Management Software Market: By Solution Type, By Deployment Mode, By Organization Size, By End User, Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Others) and Geography  

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IT Service Management (ITSM) Software Market Size, Share, Growth, Trends, and Global Industry Analysis: By Solution Type (Service Portfolio Management, Configuration and Change Management, Service Desk Software, Operations and Performance Management, Dashboard Reporting and Analytics, Others), By Deployment Mode (Cloud-based, On-Premises), By Organization Size (Large Enterprises, SMEs), By End User (Banking Financial Services and Insurance (BFSI), Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Others) and Region  

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IT Service Management (ITSM) Software Market Size was valued at US$ 2.8 billion in 2023 and poised to grow at a 12.1% CAGR from 2024-2030. Standardization and Integration, enhanced ROI, easier visualization, cost reduction, assets management act as drivers to the global market. There are few restrain which hung the growth such as integration issues and scalability issues. Better employee performance assessment and ITSM for Security provide significant opportunities to the global IT service management (ITSM) software market. The report studies the market dynamics elaborately to identify the current trends & drivers, future opportunities and possible challenges to the key stakeholders operating in the market. In addition, global IT service management (ITSM) software market report includes human demographics; regulatory scenario, and competition analysis with vividly illustrated the competition dashboard to assess the market competition.

IT Service Management (ITSM) Software Market Key Developments: 
  • In June 2020, ServiceNow to expand its data center capacity in the UK and Ireland. ServiceNow is developing new data center facilities in two locations: Newport, UK, and Dublin, Ireland. This expansion will increase the company's footprint in Europe and continue to ensure the scalability of its cloud services.

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It Service Management Itsm Software Market Summary

Study Period

2024-2030

Base Year

2023

CAGR

12.1%

Largest Market

Asia-Pacific

Fastest Growing Market

North America

IT Service Management (ITSM) Software Market Dynamics

It is noticed that the global IT service management (ITSM) software market has a significant market growth rate on perspective of better efficiency. No matter how good the employees are in organization, they will eventually perform better if they get the right tools. A well-equipped ITSM tool will enable them to find information faster, sort out reports flawlessly and stay updated. Such tools also serve as excellent Workflow management software- which benefit the overall work procedures in the company. Errors get minimized and work efficacy gets a boost in long run. The sync between various teams in the company also gets improved eventually. Employees can focus better on projects and pending tasks rather than bothering about workflow related woes.

It Service Management Itsm Software Market Segmentation Analysis

Report Benchmarks

Details

Report Study Period

2024-2030

Market Size in 2023

US$ 2.8 billion

Market CAGR

12.1%

By Product Type

  • Service Portfolio Management
  • Configuration and Change Management
  • Service Desk Software
  • Operations and Performance Management
  • Dashboard Reporting and Analytics
  • Others

By Deployment Mode

  • Cloud-based
  • On-Premises

By End User

  • Banking Financial Services and Insurance (BFSI)
  • Telecommunications
  • IT and ITeS
  • Government and Public Sector
  • Retail and Consumer Goods
  • Others

Key Features of the Report

  • The it service management (itsm) software market report provides granular level information about the market size, regional market share, historic market (2019-2023) and forecast (2024-2030)
  • The report covers in-detail insights about the competitors overview, company share analysis, key market developments, and their key strategies
  • The report outlines drivers, restraints, unmet needs, and trends that are currently affecting the market
  • The report tracks recent innovations, key developments and startups details that are actively working in the market
  • The report provides plethora of information about market entry strategies, regulatory framework and reimbursement scenario

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Frequently Asked Questions

The IT service management (ITSM) software market is projected to expand at a CAGR of 12.1% from forecast period 2024-2030

CA Technologies, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software

North America is the fastest-growing region for IT service management (ITSM) software market

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Author

Sravani

Sravani is a proficient Business Analyst with an MBA and a background in Computer Science, with seven years of expe.....

1. Executive Summary
2. Global IT Service Management (ITSM) Software Market Introduction
2.1. Global IT Service Management (ITSM) Software Market Taxonomy
2.2. Global IT Service Management (ITSM) Software Market Definitions
2.2.1. Solution Type
2.2.2. Deployment Mode
2.2.3. Organization Size
2.2.4. End User
3. Global IT Service Management (ITSM) Software Market Dynamics
3.1. Drivers
3.2. Restraints
3.3. Opportunities/Unmet Needs of the Market
3.4. Trends
3.5. Global IT Service Management (ITSM) Software Market Dynamic Factors - Impact Analysis
3.6. Global IT Service Management (ITSM) Software Market Competition Landscape
4. Global IT Service Management (ITSM) Software Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030
4.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
4.2. Year-over-Year (Y-o-Y) Growth Analysis (%)
4.3. Market Opportunity Analysis
5. Global IT Service Management (ITSM) Software Market, By Solution Type, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
5.1. Service Portfolio Management
5.1.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
5.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
5.1.3. Market Opportunity Analysis
5.2. Configuration and Change Management
5.2.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
5.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
5.2.3. Market Opportunity Analysis
5.3. Service Desk Software
5.3.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
5.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
5.3.3. Market Opportunity Analysis
5.4. Operations and Performance Management
5.4.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
5.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
5.4.3. Market Opportunity Analysis
5.5. Software Configuration and Change Management
5.5.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
5.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
5.5.3. Market Opportunity Analysis
5.6. Dashboard Reporting and Analytics
5.6.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
5.6.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
Market Opportunity Analysis
5.7. Others
5.7.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
5.7.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
5.7.3. Market Opportunity Analysis
6. Global IT Service Management (ITSM) Software Market Forecast, By Deployment Mode, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
6.1. Cloud-based
6.1.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
6.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
6.1.3. Market Opportunity Analysis
6.2. On-Premises
6.2.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
6.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
6.2.3. Market Opportunity Analysis
7. Global IT Service Management (ITSM) Software Market Forecast, By Organization Size, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
7.1. Large Enterprises
7.1.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
7.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
7.1.3. Market Opportunity Analysis
7.2. SMEs
7.2.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
7.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
7.2.3. Market Opportunity Analysis
8. Global IT Service Management (ITSM) Software Market Forecast, By End User, 2019 - 2023 and Forecast, 2024 - 2030
8.1. Banking Financial Services and Insurance (BFSI)
8.1.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
8.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
8.1.3. Market Opportunity Analysis
8.2. Telecommunications
8.2.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
8.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
8.2.3. Market Opportunity Analysis
8.3. IT and ITeS
8.3.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
8.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
8.3.3. Market Opportunity Analysis
8.4. Government and Public Sector
8.4.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
8.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
8.4.3. Market Opportunity Analysis
8.5. Retail and Consumer Goods
8.5.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
8.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
8.5.3. Market Opportunity Analysis
8.6. Others
8.6.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
8.6.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
8.6.3. Market Opportunity Analysis
9. Global IT Service Management (ITSM) Software Market Forecast, By Region, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
9.1. North America
9.1.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
9.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
9.1.3. Market Opportunity Analysis
9.2. Europe
9.2.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
9.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
9.2.3. Market Opportunity Analysis
9.3. Asia-Pacific
9.3.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
9.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
9.3.3. Market Opportunity Analysis
9.4. Latin America
9.4.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
9.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
9.4.3. Market Opportunity Analysis
9.5. Middle East and Africa
9.5.1. Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
9.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
9.5.3. Market Opportunity Analysis
9.6. Global IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Region, 2024 - 2030
10. North America IT Service Management (ITSM) Software Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
10.1. Solution Type Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
10.1.1. Service Portfolio Management
10.1.2. Configuration and Change Management
10.1.3. Service Desk Software
10.1.4. Operations and Performance Management
10.1.5. Dashboard Reporting and Analytics
10.1.6. Others
10.2. Deployment Mode Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
10.2.1. Cloud-based
10.2.2. On-Premises
10.3. Organization Size Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
10.3.1. Large Enterprises
10.3.2. SMEs
10.4. End User Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
10.4.1. Banking Financial Services and Insurance (BFSI)
10.4.2. Telecommunications
10.4.3. IT and ITeS
10.4.4. Government and Public Sector
10.4.5. Retail and Consumer Goods
10.4.6. Others
10.5. Country Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%)
10.5.1. USA
10.5.2. Canada
10.6. North America IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Country, 2024 - 2030
10.7. North America IT Service Management (ITSM) Software Market Dynamics Trends
11. Europe IT Service Management (ITSM) Software Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
11.1. Solution Type Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
11.1.1. Service Portfolio Management
11.1.2. Configuration and Change Management
11.1.3. Service Desk Software
11.1.4. Operations and Performance Management
11.1.5. Dashboard Reporting and Analytics
11.1.6. Others
11.2. Deployment Mode Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
11.2.1. Cloud-based
11.2.2. On-Premises
11.3. Organization Size Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
11.3.1. Large Enterprises
11.3.2. SMEs
11.4. End User Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
11.4.1. Banking Financial Services and Insurance (BFSI)
11.4.2. Telecommunications
11.4.3. IT and ITeS
11.4.4. Government and Public Sector
11.4.5. Retail and Consumer Goods
11.4.6. Others
11.5. Country Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%)
11.5.1. Germany
11.5.2. UK
11.5.3. France
11.5.4. Spain
11.5.5. Italy
11.5.6. Russia
11.5.7. Poland
11.5.8. Rest of Europe
11.6. Europe IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Country, 2024 - 2030
11.7. Europe IT Service Management (ITSM) Software Market Dynamics Trends
12. Asia-Pacific IT Service Management (ITSM) Software Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
12.1. Solution Type Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
12.1.1. Service Portfolio Management
12.1.2. Configuration and Change Management
12.1.3. Service Desk Software
12.1.4. Operations and Performance Management
12.1.5. Dashboard Reporting and Analytics
12.1.6. Others
12.2. Deployment Mode Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
12.2.1. Cloud-based
12.2.2. On-Premises
12.3. Organization Size Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
12.3.1. Large Enterprises
12.3.2. SMEs
12.4. End User Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
12.4.1. Banking Financial Services and Insurance (BFSI)
12.4.2. Telecommunications
12.4.3. IT and ITeS
12.4.4. Government and Public Sector
12.4.5. Retail and Consumer Goods
12.4.6. Others
12.5. Country Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%)
12.5.1. Japan
12.5.2. China
12.5.3. India
12.5.4. ASEAN
12.5.5. Australia & New Zealand
12.5.6. Rest of Asia-Pacific
12.6. Asia-Pacific IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Country, 2024 - 2030
12.7. Asia-Pacific IT Service Management (ITSM) Software Market Dynamics Trends
13. Latin America IT Service Management (ITSM) Software Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
13.1. Solution Type Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
13.1.1. Service Portfolio Management
13.1.2. Configuration and Change Management
13.1.3. Service Desk Software
13.1.4. Operations and Performance Management
13.1.5. Dashboard Reporting and Analytics
13.1.6. Others
13.2. Deployment Mode Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
13.2.1. Cloud-based
13.2.2. On-Premises
13.3. Organization Size Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
13.3.1. Large Enterprises
13.3.2. SMEs
13.4. End User Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
13.4.1. Banking Financial Services and Insurance (BFSI)
13.4.2. Telecommunications
13.4.3. IT and ITeS
13.4.4. Government and Public Sector
13.4.5. Retail and Consumer Goods
13.4.6. Others
13.5. Country Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%)
13.5.1. Brazil
13.5.2. Mexico
13.5.3. Argentina
13.5.4. Rest of Latin America
13.6. Latin America IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Country, 2024 - 2030
13.7. Latin America IT Service Management (ITSM) Software Market Dynamics Trends
14. Middle East and Africa IT Service Management (ITSM) Software Market Analysis, 2019 - 2023 and Forecast, 2024 - 2030 (Revenue, USD Mn)
14.1. Solution Type Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
14.1.1. Service Portfolio Management
14.1.2. Configuration and Change Management
14.1.3. Service Desk Software
14.1.4. Operations and Performance Management
14.1.5. Dashboard Reporting and Analytics
14.1.6. Others
14.2. Deployment Mode Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
14.2.1. Cloud-based
14.2.2. On-Premises
14.3. Organization Size Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
14.3.1. Large Enterprises
14.3.2. SMEs
14.4. End User Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
14.4.1. Banking Financial Services and Insurance (BFSI)
14.4.2. Telecommunications
14.4.3. IT and ITeS
14.4.4. Government and Public Sector
14.4.5. Retail and Consumer Goods
14.4.6. Others
14.5. Country Analysis 2019 - 2023 and Forecast 2024 - 2030 by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%)
14.5.1. Gulf Cooperation Council (GCC) Countries
14.5.2. Israel
14.5.3. South Africa
14.5.4. Rest of MEA
14.6. MEA IT Service Management (ITSM) Software Market - Opportunity Analysis Index, By Solution Type, Deployment Mode, Organization Size, End User and Country, 2024 - 2030
14.7. MEA IT Service Management (ITSM) Software Market Dynamics Trends
15. Competition Landscape 
15.1. Strategic Dashboard of Top Market Players
15.2. Company Profiles (Introduction, Financial Analysis, Solution Type & Service Offerings, Key Developments, Strategies, and SWOT Analysis)
15.2.1. ServiceNow
15.2.2. Atlassian, Ivanti (HEAT Software)
15.2.3. IBM
15.2.4. CA Technologies
15.2.5. BMC Software
15.2.6. ASG Software
15.2.7. Axios Systems
15.2.8. SAP
15.2.9. Cherwell Software
15.2.10. Micro Focus (Formerly HPE)
15.2.11. Freshworks
15.2.12. Ultimo
15.2.13. Epicor
15.2.14. TOPdesk
15.2.15. Samanage
16. Research Methodology
17. Key Assumptions and Acronyms

Key Market Players

  • ServiceNow
  • Atlassian, Ivanti (HEAT Software)
  • IBM
  • CA Technologies
  • BMC Software
  • ASG Software
  • Axios Systems
  • SAP
  • Cherwell Software
  • Micro Focus (Formerly HPE)
  • Freshworks
  • Ultimo
  • Epicor
  • TOPdesk
  • Samanage

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