Live Chat Software Market: Global Market Estimation, Dynamics, Regional Share, Trends, Competitor Analysis 2015-2020 and Forecast 2021-2027

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Global Live Chat Software Market: By End User (Retail and Ecommerce, IT and Telecom, Media and Entertainment, Travel and Hospitality, Pharmaceutical, Healthcare, BFSI), and Region – COVID-19 Impact Analysis and Forecast to 2027

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Report

Description

The global live chat software market was valued at $690 million in 2020, and is projected to reach at $999 million by 2027, growing at a CAGR of 7.9% from 2021 to 2027. This market research report provides an in-depth information on trends, dynamics, revenue opportunities, competitive landscape, and recent developments in the global market. In this study, the global Live Chat Software market is segmented based on Type, Application, Region, and Vendor. The segmental and regional analysis covers the revenue and volume forecast by region/country, type, and application for the period of 2021-2027.

The report covers the trends in North America (US, Canada), Europe (Germany, the UK, France, Italy, and Spain), Asia Pacific (China, Japan, South Korea, India, and Australia), Middle East and Africa, and South America. It also provides detailed insights on market dynamics that is presented in the form of drivers, restraints, opportunities, challenges, Porter’s five forces model, value chain analysis, regulatory landscape, pricing trends, and impact of COVID-19 on the global Live Chat Software market.

The report also presents a comprehensive view on market competition, vendor share, and key strategies adopted by the major players of the market. The key strategies analyzed are new product developments, mergers and acquisitions, partnerships, and business expansions that enabled the major players to sustain their leading positions in the market.

Critical Questions Answered in the Report

  • What are the key trends in the global market?
  • How the market (and its various sub-segments) has grown in the last five years and what would be the growth rate in next five years?
  • What are the major factors that are influencing the growth of the market?
  • What are the key strategies adopted by the major vendors to lead in the global market?
  • What is the market share of the top vendors?

 

Research Methodology:

The study extensively uses both secondary and primary research methodologies. More than 50 industry experts from different phases of the value chain (supply side, demand side, resellers/distributors, and independent consultants) were interviewed to gain key insights about the market and validate the research findings. Secondary sources referred for the research study include company websites, annual reports, paid database tools, investor presentations, webinars, blogs, news/journals, whitepapers, survey papers, associations, and government websites. All the collected data and insights were then processed using our proprietary data mining software that executes various algorithms to make projections for the forecasted period.

 

By Geography

North America

  • US
  • Canada

Europe

  • Germany
  • UK
  • France
  • Spain
  • Italy
  • Rest of Europe

Asia-Pacific

  • Japan
  • China
  • Au & NZ
  • Rest of Europe

Latin America

  • Brazil
  • Mexico
  • Rest of Latin America

Middle East & Africa

  • GCC
  • South Africa
  • Rest of MEA


Location

GEOGRAPHY

PBI Location Map

Report

Table Of Content

  • 1 Executive Summary

 

  • 2 Market Introduction
    • 1 Definition
    • 2 Architecture
    • 3 Scope of the Study
    • 4 Related Stakeholders

 

  • 3 Research Methodology
    • 1 Introduction
    • 2 Primary Research
      • 2.1 Key Insights
      • 2.2 Breakdown of Primary Interviews
    • 3 Secondary Research
      • 3.1 Important Sources
    • 4 Market Size Estimation Approaches
      • 4.1 Top-Down Approach
      • 4.2 Bottom-Up Approach
      • 4.3 Data Triangulation
    • 5 List of Assumptions

 

  • 4 Market Dynamics
    • 1 Introduction
    • 2 Drivers
      • 2.1 Individual Focused Marketing Strategies
      • 2.2 Developments in online sales and marketing platforms
    • 3 Restraints
      • 3.1 Cybersecurity and Data Risks
    • 4 Opportunities
      • 4.1 Evolution of AI and Chatbots
    • 5 Challenges
      • 5.1 Regulations related to Protection of Personal Data
    • 6 Porter’s Five Forces Model Analysis
    • 7 Value Chain Analysis
    • 8 Impact of COVID-19 on Global Live Chat Software Market

 

  • 5 Global Live Chat Software Market, By End User
    • 1 Introduction
    • 2 Retail and Ecommerce
    • 3 IT and Telecom
    • 4 Media and Entertainment
    • 5 Travel and Hospitality
    • 6 Pharmaceutical
    • 7 Healthcare
    • 8 BFSI
    • 9 Others

 

  • 6 Global Live Chat Software Market, By Region
    • 1 Introduction
    • 2 North America
      • 2.1 US
      • 2.2 Canada
      • 2.3 Mexico
    • 3 Europe
      • 3.1 Germany
      • 3.2 UK
      • 3.3 France
      • 3.4 Italy
      • 3.5 Spain
      • 3.6 Rest of Europe
    • 4 Asia-Pacific
      • 4.1 China
      • 4.2 India
      • 4.3 Japan
      • 4.4 South Korea
      • 4.5 Rest of Asia-Pacific
    • 5 Middle East and Africa
    • 6 South America

 

  • 7 Competitive Landscape
    • 1 Introduction
    • 2 Vendor Evaluation Criteria
    • 3 Vendor Share Analysis, 2020
    • 4 Recent Developments, 2018-2021
      • 4.1 New Product Launches
      • 4.2 Partnerships
      • 4.3 Mergers or Acquisitions
      • 4.4 Business Expansions

 

  • 8 Company Profiles

(This section covers the Business Overview, Financial Overview, Product and Service Offerings, Recent Developments, SWOT Analysis, and Key Strategies of the top market vendors.)

  • 1 Intercom
  • 2 Drift.com, Inc
  • 3 LivePerson, Inc
  • 4 SnapEngage
  • 5 Zendesk Singapore Pte. Ltd
  • 6 LogMeIn, Inc
  • 7 Velaro, Inc
  • 8 Olark
  • 9 Kayako
  • 10 Comm100 Network Corporation

 

  • 9 Appendix
    • 1 Discussion Guide
    • 2 Customization Options
    • 3 Related Reports

Report

List of Tables and Figures

List of Tables

 

  • Global Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Global Live Chat Software Market, By Region, 2016-2026 (USD Million)
  • North America Live Chat Software Market, By Country, 2016-2026 (USD Million)
  • North America Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • US Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Canada Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Mexico Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Europe Live Chat Software Market, By Country, 2016-2026 (USD Million)
  • Europe Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Germany Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • UK Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • France Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Italy Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Spain Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Rest of Europe Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Asia-Pacific Live Chat Software Market, By Country, 2016-2026 (USD Million)
  • Asia-Pacific Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • China Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • India Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Japan Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • South Korea Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Rest of Asia-Pacific Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • Middle East and Africa Live Chat Software Market, By End User, 2016-2026 (USD Million)
  • South America Live Chat Software Market, By End User, 2016-2026 (USD Million)

 

 

List of Figures

 

  • Global Live Chat Software Market: Market Segmentation
  • Global Live Chat Software Market: Research Methodology
  • Breakdown of Primary Interviews
  • Top Down Approach
  • Bottom Up Approach
  • Data Triangulation
  • Global Live Chat Software Market: Drivers, Restraints, Opportunities, and Challenges
  • Global Live Chat Software Market: Porter’s Five Forces Model Analysis
  • Global Live Chat Software Market: Value Chain Analysis
  • Global Live Chat Software Market Share Analysis, By End User, 2020 and 2026
  • Global Live Chat Software Market Share Analysis, By Region, 2020 and 2026
  • North America Live Chat Software Market Share Analysis, By Country, 2020 and 2026
  • North America Live Chat Software Market Share Analysis, By End User, 2020 and 2026
  • Europe Live Chat Software Market Share Analysis, By Country, 2020 and 2026
  • Europe Live Chat Software Market Share Analysis, By End User, 2020 and 2026
  • Asia-Pacific Live Chat Software Market Share Analysis, By Country, 2020 and 2026
  • Asia-Pacific Live Chat Software Market Share Analysis, By End User, 2020 and 2026
  • Middle East and Africa Live Chat Software Market Share Analysis, By End User, 2020 and 2026
  • South America Live Chat Software Market Share Analysis, By End User, 2020 and 2026
  • Global Live Chat Software Market: Competitive Benchmarking
  • Global Live Chat Software Market: Vendor Share Analysis, 2020

Description

The global live chat software market was valued at $690 million in 2020, and is projected to reach at $999 million by 2027, growing at a CAGR of 7.9% from 2021 to 2027. This market research report provides an in-depth information on trends, dynamics, revenue opportunities, competitive landscape, and recent developments in the global market. In this study, the global Live Chat Software market is segmented based on Type, Application, Region, and Vendor. The segmental and regional analysis covers the revenue and volume forecast by region/country, type, and application for the period of 2021-2027.

The report covers the trends in North America (US, Canada), Europe (Germany, the UK, France, Italy, and Spain), Asia Pacific (China, Japan, South Korea, India, and Australia), Middle East and Africa, and South America. It also provides detailed insights on market dynamics that is presented in the form of drivers, restraints, opportunities, challenges, Porter’s five forces model, value chain analysis, regulatory landscape, pricing trends, and impact of COVID-19 on the global Live Chat Software market.

The report also presents a comprehensive view on market competition, vendor share, and key strategies adopted by the major players of the market. The key strategies analyzed are new product developments, mergers and acquisitions, partnerships, and business expansions that enabled the major players to sustain their leading positions in the market.

Critical Questions Answered in the Report

  • What are the key trends in the global market?
  • How the market (and its various sub-segments) has grown in the last five years and what would be the growth rate in next five years?
  • What are the major factors that are influencing the growth of the market?
  • What are the key strategies adopted by the major vendors to lead in the global market?
  • What is the market share of the top vendors?

 

Research Methodology:

The study extensively uses both secondary and primary research methodologies. More than 50 industry experts from different phases of the value chain (supply side, demand side, resellers/distributors, and independent consultants) were interviewed to gain key insights about the market and validate the research findings. Secondary sources referred for the research study include company websites, annual reports, paid database tools, investor presentations, webinars, blogs, news/journals, whitepapers, survey papers, associations, and government websites. All the collected data and insights were then processed using our proprietary data mining software that executes various algorithms to make projections for the forecasted period.

 

By Geography

North America

  • US
  • Canada

Europe

  • Germany
  • UK
  • France
  • Spain
  • Italy
  • Rest of Europe

Asia-Pacific

  • Japan
  • China
  • Au & NZ
  • Rest of Europe

Latin America

  • Brazil
  • Mexico
  • Rest of Latin America

Middle East & Africa

  • GCC
  • South Africa
  • Rest of MEA


Location

GEOGRAPHY

PBI Location Map

ASIA PACIFIC OFFICE

Precision Business Insights, 5th Floor, Mohan’s Elite, Opp : Bharat Petroleum Pump, Khanamet Road, Hitech City, Hyderabad – 500084

EUROPE OFFICE

Precision Business Insights, Kemp House, 152 – 160 City Road, London EC1V 2NX